CUSTOMISED CURRICULUM LTD TERMS OF SALE BUSINESSES
These Terms of Sale set out the terms under which Services are sold and provided by Us to business customers through this website, www.customisedcurriculum.com ("Our Site"). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Services from Our Site. You will be required to read and accept these Terms of Sale when ordering Services. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings: "Contract" means a contract for the purchase and sale of Services, as explained in Clause 7; "Data Protection Legislation" means 1) unless and until EU Regulation 2016/679 General Data Protection Regulation ("GDPR") is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations, and secondary legislation (as amended from time to time), in the UK and subsequently 2) any legislation which succeeds the GDPR; "Order" means your order for the Services; "Order Confirmation" means Our acceptance and confirmation of your Order; "Order Number" means the reference number for your Order; "Services" means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); and "We/Us/Our" means Customised Curriculum Ltd, a company registered in England under company number 12261703, whose registered address is 79 College Road Harrow London HA1 1BD.
2. Information About Us
2.1 Our Site, www.customisedcurriculum.com, is owned and operated by Customised Curriculum Ltd ("CCL") a limited company registered in England under 12261703, whose registered address is 79 College Road, Harrow, London, HA1 1BD. 2.2 Customised Curriculum Ltd ("CCL") is registered with the Information Commissioner's Office. ("ICO"). 2.3 CCL is an Educator providing training in a number of areas. CCL is not a test centre and will not provide examination services. All training is provided in the English language and you are expected to be able to follow the training in English. We are not responsible for your inability to follow or benefit from the training if you do not have sufficient command of English. 2.4 Core Subjects and Foundation Subjects Training will include: 2.4.1 the provision of Maths, English, Science, English Literature, Biology, Chemistry, Physics, Geography, History, Computing, Language lessons and any other relevant subjects to Key stages 1 to 5 school students; 2.4.2 Adult education including basic level Mandarin Chinese for adults seeking to further their education whether for business or pleasure; Our credo is "speak to someone in the language we both understand it goes to the head but speak to someone in their own language it goes to the heart" 2.5 Technology Training will cover the use of smart mobile phones, tablets, computer proficiency for laptops, desktops with courses designed to give proficiency in their use; 2.6 Use of Microsoft programmes including Word, Excel, Power Point, Access, up to Advanced Level. (these courses are designed for those with intermediate programme knowledge and will cover advanced training in these subjects.) 2.7 Core and Foundations Subjects revision lessons for KS1, KS2, KS3, 11+ Entrance Exams, GCSE, A Level and adult students; 2.8 Overtime, we may introduce other training courses', the same terms for the Sale of Services will apply to these new courses.
3. Access to and Use of Our Site
4. Business Customers and Consumers
4.1 These Terms of Sale apply to business customers only. These Terms of Sale do not apply to individual consumers purchasing Services for personal purposes (that is, not in connection with, or for use in, their trade, business, craft, or profession). If you are a consumer, please consult Our Consumer Terms of Sale. 4.2 These Terms of Sale, together with any other terms and, where applicable, Data Processing Agreements referenced herein that are applicable to the Services ordered, constitute the entire agreement between Us and you with respect to your purchase of Services from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out or otherwise referred to in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.
5. Services Location
Our Services will be delivered at physical locations including offices, homes, schools, colleges, universities, libraries, hotels and other geographical locations within London, Greater London or such other areas as will be notified prior to signing up for them. In addition, CCL also offer Online Training using Cisco Webex Training Centre as www.customisedcurriculum.com ("Our Site"), Virtual Training Platform.
6. Services, Pricing and Availability
6.1 We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances. 6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether. 6.3 Where appropriate, you may be required to select the required specific Services. 6.4 We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on Our Site. 6.5 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any Order that you have already placed (please note sub-Clause 6.8 regarding VAT, however). 6.6 All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 7 calendar days, We will treat your Order as cancelled and notify you of the same in writing. 6.7 In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order. 6.8 Prices on Our Site are shown exclusive of. If we register for VAT and/or the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
7. Orders - How Contracts Are Formed
7.1 Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it. 7.2 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you ("the Contract"). 7.3 Order Confirmations shall contain the following information: 7.3.1 Your Order Number; 7.3.2 Confirmation of the Services ordered including full details of the main characteristics of those Services; 7.3.3 Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges; 7.3.4 The location of the training and the date(s) and times for the training and if a course than all the dates and times for the course. 7.4 We can also provide a paper copy of the Order Confirmation on request, 7.5 If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If We have taken payment, any such sums will be refunded to you as soon as possible and in any event within 7 calendar days. 7.6 You may change your Order at any time before We begin providing the Services by contacting Us in writing by email at firstname.lastname@example.org. 7.7 If you change your Order, We will confirm all agreed changes in writing. 7.8 We may cancel your Order at any time before We begin providing the Services in the following circumstances: 7.8.1 The required personnel and/or required materials necessary for the provision of the Services are not available; or 7.8.2 An event outside of Our control continues for more than 7 calendar days (please refer to Clause 14 for events outside of Our control). 7.9 If We cancel your Order under sub-Clause 7.8 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 calendar days. If We cancel your Order, you will be informed by email and at our discretion by letter and the cancellation will be confirmed in writing by either email or letter at our discretion. 7.10 Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Services.
8.1 Payment for the Services will be due in the form of an advance payment of 100% of the total price for the Services not less than 3 business days after We confirm the Order to You. Price and payment details will be confirmed in the Order Confirmation. Your chosen payment method will be charged as indicated. 8.2 All sums due must be paid in full without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law). 8.3 We accept the following methods of payment on Our Site: 8.3.1 Credit or Debit card, E-mail PayByLink, Telephone or Bank Transfer. 8.4 If you do not make any payment to Us by the due date as shown in/on Order Confirmation at our discretion. We may charge you interest on the overdue sum at the rate of 4 % per annum above the base lending rate of the Bank of England from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum. 8.5 The provisions of sub-Clause 8.4 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will be payable while such a dispute is ongoing. Once any such dispute is resolved, We will charge interest on correctly invoiced sums from the original due date.
9. Provision of the Services
10. Cancelling the Services
10.1 Cancellation of Contracts shall be subject to the specific terms governing the Services in question and may be subject to a minimum contract duration. Pre provision of Services You may cancel up to 7 calendar days before the Services are to be provided without charge and/or penalty. 10.2 Notice of cancellation must be by telephone or email to avoid penalty. Transfers to other dates and/or courses may be possible subject to availability but will be subject to terms similar to an outright cancellation where less than 7 days notice is given. 10.3 Where cancellation takes place within 7 days prior to the date of the course, 50% of the client's cost will be charged and invoiced and for transfers in this period an additional 25% of the client's cost will be charged and invoiced. 10.4 Where cancellation takes place less than 7 days prior to the date of the course, 100% of the client's cost will be charged and invoiced. And for transfers in this period an additional 50% of the client's cost will be charged and invoiced. 10.5 Where transfers are agreed, the client will be charged and invoiced at the course rates for the original course plus any late notice penalties as defined above. Any subsequent requests to transfer will be treated as a new request. 10.6 You agree when entering into this contract that the cancellation provisions and charges are reasonable. You acknowledge that we may have committed to costs and expenses and/or be put to additional administrative time and cost as a result of your cancellation within the 7 day period. 10.1 If you wish to cancel under this Clause 10, you may inform Us of your cancellation in any way you wish, however for your convenience please use the following details: 10.1.1 Telephone: 0208 907 5522; 10.1.2 Email: email@example.com; 10.1.3 Post: Customised Curriculum Ltd, 79 College Road, Harrow, London, HA1 1BD; In each case, providing Us with your name, address, email address, telephone number, and Order Number. 10.2 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to. 10.3 Eligibility for refunds may vary according to the Services ordered. Post commencement of provision of the Services You will be required to pay for 100% of the Services supplied up until the point at which you inform Us that you wish to cancel (please note that pre-provision of the Services this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs). Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums. 10.4 Refunds under this Clause 10 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. 10.5 Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Services.
11. Ending the Contract Because of Something We Have Done (or Will Do)
11.1 You may end the Contract immediately at any time by giving Us written notice (includes email) in the following circumstances: 11.1.1 We breach the Contract in a material way and fail to remedy the breach within 7 calendar days of you asking Us to do so in writing; 11.1.2 We go into liquidation or have a receiver or administrator appointed over Our assets; 11.1.3 We change these Terms of Sale to your material disadvantage; 11.1.4 We are adversely affected by an event outside of Our control that continues for more than 14 calendar days(as under sub-Clause 14.2.5). 11.2 If you wish to cancel under this Clause 11, you may inform Us of your cancellation in any way you wish, however for your convenience please use the following details: 11.2.1 Telephone: 0208 907 5522; 11.2.2 Email: firstname.lastname@example.org; 11.2.3 Post: Customised Curriculum Ltd, 79 College Road, Harrow, London HA1 1BD; In each case, providing Us with your name, address, email address, telephone number, and Order Number. 11.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to. 11.4 Eligibility for refunds may vary according to the Services ordered. You will be required to pay for Services supplied up until the point at which you inform Us that you wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs). Such sums will be deducted from any refund due to you or, if no refund is due, If you are cancelling due to Our breach under sub-Clause 11.1.1, you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations). 11.5 Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. 11.6 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Services.
12. Our Rights to Cancel
12.1 For cancellations before We begin providing the Services, please refer to sub-Clause 7.8. 12.2 We may cancel the Contract after We have begun providing the Services due to an Event outside of Our control that continues for more than 14 calendar days (as under sub-Clause 14.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums. 12.3 Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 30 calendar days written notice of such cancellation. You will only be required to pay for Services that you have received. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums. 12.4 We may cancel immediately by giving you written notice in the following circumstances. You will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums: 12.4.1 You fail to make a payment by the due date as set out in Clause 8. This does not affect Our right to charge you interest on any overdue sums as set out in sub-Clause 8.4; or 12.4.2 You breach the contract in a material way and fail to remedy the breach within 7 calendar days of Us asking you to do so in writing. 12.5 Refunds under this Clause 12 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. 12.6 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Services.
13. Our Liability
13.1 Subject to sub-Clauses 13.3 and 13.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us. 13.2 Subject to sub-Clauses13.3 and 13.4 Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be either £100 or 50% of the total sums paid by you under the contract in question, whichever is the greater sum. 13.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law. 13.4 If We are providing Services in your property and We cause any damage, We will make good that damage at no additional cost to you. We are not responsible for any pre-existing faults or damage in or to your property that We may discover while providing the Services. 13.5 We give no warranty that you or your employees, directors, consultants or anyone that you put forward to receive the Services gains no benefit from them. We will not be liable to you in this case.
14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, failure of our trainers/educators to turn up where we have tried unsuccessfully to get a replacement, failure for reasons out of our control for the premises where the Services are providedor any other event that is beyond Our reasonable control. 14.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale: 14.2.1 We will inform you as soon as is reasonably possible; 14.2.2 Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly; 14.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary; 14.2.4 If the event outside of Our control continues for more than 14 calendar days We may cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation; 14.2.5 If an event outside of Our control occurs and continues for more than 14 calendar days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your please use the following details: Telephone: 0208 907 5522; Email: email@example.com; Post to: Customised Curriculum Ltd, at 79 College Road, Harrow, London HA1 1BD; In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel.
15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 0208 907 5522, by email at firstname.lastname@example.org, or by post to Customised Curriculum Ltd, at 79 College Road, Harrow, London HA1 1BD. 15.2 For matters relating to Our Services or your Order, please contact Us as 15.1 above; 15.3 For matters relating to cancellations, please contact Us as 15.1 above;
16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint. 16.2 All complaints are handled in accordance with Our complaints handling policy and procedure. This is available on request by contacting Us in one of the following ways: 16.2.1 In writing, addressed to Mr Suthventh Seralli, at Customised Curriculum Ltd 79 College Road, Harrow London HA1 1BD; 16.2.2 By email, addressed to email@example.com; 16.2.3 By contacting Us by telephone on 0208 907 5522; 16.3 If you wish to give Us feedback about any aspect of your dealings with Us, please contact Us in one of the following ways: 16.3.1 In writing, addressed to Mr Suthventh Seralli, at Customised Curriculum Ltd, 79 College Road, Harrow London HA1 1BD; 16.3.2 By email, addressed to firstname.lastname@example.org 16.3.3 By contacting Us by telephone on 0208 907 5522; 16.3.4 By completing Our online feedback form on our website here
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them. 18.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. 18.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. 18.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable. 18.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision. 18.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale at any time, We will give you at least 7 calendar days written notice of the changes before they come into effect. If you wish to cancel the Contract as a result, please refer to sub-Clause 11.1.3. 18.7 We are not responsible forany personal belongings on to any premises where we provide Services. We do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at your and where appropriate the student's own risk except where such loss or damage is due to any deliberate or negligent act by Us. We will not be responsible for any loss or damage to your or where appropriate the student's personal belongings caused by any otherstudent, guest or visitor to any premises where we provide Services even where items are left or stored there even if at our suggestion. 18.8 If a Tuition Session takes place at Your premises, we do not undertake to keep Your premises, or your/the student's/another's personal belongings or household effects at your premises safe or secure. Loss of or damage to them will be at your and the Student's own risk except where such loss or damage is due to any deliberate or negligent act by Us.
19. Law and Jurisdiction
19.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law. 19.2 Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Booked Maths GCSE & A level lessons for my daughters. Excellent tuition and support. I am very happy with my children's progress.
Murali Krishna IT Consultant,Wembley
Excellent professional service for you to achieve results.
We had to persevere as no maths tutors were available to provide home tuition because of the pandemic and they organise online maths tuition for my daughter and she is happy.
Ashok Varma,Kingsbury, Harrow
Very good teaching agency with good teachers and resources provided. Reasonable rates, Highly recommended.
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