FREQUENTLY ASKED QUESTIONS

If you have a question, suggestion, or query that you can't see here, don't hesitate to get in touch. We're here to help.

What do parents or guardians need to know and request before engaging the services of a private tutor, trainer or teacher?
Parents or guardians need to see the educator's teaching qualification, degree in subject specialism, number of years of teaching experience in an education establishment and environment. As a precautionary measure, parents or guardians need to check whether the educator possess a valid enhanced disclosure and barring service certificate (DBS) and references provided by two professional referees and in addition proof of a valid photographic id for example passport or driving licence and two documents showing proof of address if you are inviting an educator into your home for home tuition.

Does Customised Curriculum Limited provides details of your educators to your customers?
Yes. Customised Curriculum Limited provides their customers with all the respective details of our educators as mentioned above prior to engaging our tutorial services.

Does Customised Curriculum Limited got a Complaints Policy in place for your customers?
Yes. Customised Curriculum Limited has a Complaints Policy in place for our customers to make their complaints. Go to our Complaints Policy to learn more. Customised Curriculum Ltd ("CCL") is registered with the Information Commissioner's Office. ("ICO").

Do you provide your services to assist international students?
Yes. We provide our services to international students, especially those wanting to improve their English Language and English Literature skills and for parents who are interested in the UK Schools National Curriculum. We are able to provide you with information, advise and guidance.

My English isn't particularly good - will I struggle to understand the teacher?
If you can make sense of what you're reading on this website, we are sure you'll be fine. Plus, our teachers are very patient and understanding, so they'll happily do everything they can to help you get the best from the learning experience.

Do you do home tuition visits?
Yes, providing you are in our catchment areas of inner or central London, we should be able to arrange something. Just contact us to plan a schedule, we also provide online and group tutorials.

How big are the classroom sizes?
For our First Aid courses, there's usually between ten and twelve people. All other courses are a little lower at four to eight.

There are some things that I would like to learn that I don't see on this website.
Can you still help me?
We have a pool of very talented educators, all with their own specialities. Get in touch with us and we might be able to work something out for you. It's always worth a try.

After completing training, will I receive a formal certificate or qualification?
You will receive a certificate of completion.

Will I be able to contact my teacher out of class hours if I have any questions?
Some teachers are happy to do this. Just politely ask when you attend your class and see what they say. Many of our teachers have multiple engagements so their time can often be very limited. So, don't take it personally if they are unable to help you out of usual hours.

Your courses are much cheaper than some of your competitors - how come?
We genuinely want everyone to enjoy learning something that will be truly useful to them. Providing a good service, with skills that people want to learn, ensure that we can get the numbers we want. This in turn means that we can keep costs down. In short: our courses are 'low-cost' but not 'cheap'. We strive to provide high standards at all times.

Can I cancel a course?
You can cancel your course within fourteen days prior to the first day of training. Go to our consumer customer terms and conditions to learn more. For Business Customer go to our business customer terms and conditions to learn more.

Do you provide laptops or specialist equipment?
Yes. We provide a clean and bright modern IT classroom with internet access and the latest computer equipment.

What happens if I turn up late for a training course?
Hey, it happens. We'll do everything we can to get you up to speed.

What next?
Book a course here, contact us, or call 020 8907 5522.

Our organisation used Customised Curriculum to improve our staff's IT skills in using Excel spreadsheet. We were provided with a professional trainer, resources and support.

Ameet Radia, Simpson Reid Property Consultants

Very good teaching agency with good teachers and resources provided. Reasonable rates, Highly recommended.

JC Chou, Stanmore

Booked Maths GCSE & A level lessons for my daughters. Excellent tuition and support. I am very happy with my children's progress.

Murali Krishna IT Consultant, Wembley

Professional tutoring agency!

Michael, Harrow

David is a good mobile phone tutor, I learned a lot and now am confident in using what's app and skype, I am able to speak to my niece in Australia, which gives me so much pleasure.

Joan, Harrow